Question 1

PAYMENT

Accepted Answer

Payment for the order is made by non-cash method according to the account details. Our manager will send you the payment details. To confirm the order, check the correctness of the phone number in the data specified during registration.

Question 2

ORDER DELIVERY

Accepted Answer

We deliver goods across Ukraine using the “Nova Post” service. The order is shipped within 1-2 days if the goods are in stock. If the goods are not available, our manager will inform you of the delivery time.The average delivery time by Nova Post is from 1 to 3 days.You can receive your order at the nearest branches and post terminals of “Nova Post” or by using the courier delivery service to a convenient address for you.

Question 3

DELIVERY COST

Accepted Answer

The delivery cost is calculated individually according to the tariffs of “Nova Post”. The delivery costs are paid by the customer.Please note that the provision of delivery services for your order starts from the moment it is processed and sent by the seller. If the order is canceled after shipment, postage costs are not reimbursed.

Question 4

DO YOU DELIVER PRODUCTS TO EUROPE?

Accepted Answer

We do not deliver. All deliveries are made only within Ukraine.

Question 5

HOW TO TRACK YOUR ORDER?

Accepted Answer

You can track the parcel in the “Nova Post” app or on their website by entering the tracking number in the tracking field (located on the homepage of the site).

Question 6

DO YOU OFFER RETURNS AND EXCHANGES?

Accepted Answer

According to the Law of Ukraine “On Protection of Consumer Rights” No. 1023-XII dated 12.05.1991 and the resolution of the Cabinet of Ministers of Ukraine dated March 19, 1994, No. 172, perfume and cosmetic products are not subject to exchange or return. We kindly ask you to immediately check the completeness and integrity of the order at the place of receipt of the goods (post office, courier service). In case of any damage to the integrity of the product, please contact the postal employee to file a complaint. “Nova Poshta” will consider it within 7 working days and will then issue compensation. We insure all parcels for the full amount of the purchase. Amazing Aroma is not responsible for the integrity of the product during transportation. If the parcel does not contain the correct perfumes or the full order — contact us directly on Instagram! We will try to resolve and address the issue as quickly as possible.

Question 7

GENERAL PROVISIONS

Accepted Answer

Amazing Aroma respects the confidential information of any person who visits our website and strives to protect the privacy of personal data (information about an individual who is identified or can be specifically identified), and to ensure comfortable conditions for using the Site. Therefore, based on the requirements of the current legislation of Ukraine and the regulation of the European Parliament and the Council (EU), a Privacy Policy (hereinafter – the Policy) has been prepared. The Policy document outlines the procedure for the Company’s processing of personal data, the types of personal data collected, the purposes for using such personal data, the Company’s interaction with third parties, and the rights of the subject of personal data. This Policy does not apply to websites accessed via hyperlinks posted on our Site, for example, product manufacturers’ websites or social networks such as Facebook and Linkedin.

Question 8

COLLECTION AND USE OF PERSONAL DATA

Accepted Answer

When a user uses the Site, Amazing Aroma processes user data, specifically:

Cookie files.
IP addresses.
Internet browser settings and configurations (User-agent).

All logins to the system are recorded when visiting the Site. Other user traffic information is not processed or stored. In any case, when optional information is requested, the user will be informed at the time of collecting such information. Ukrinform does not collect personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or membership in professional unions, genetic data, biometric data for the sole purpose of uniquely identifying a physical person, data concerning health or data about a physical person’s sex life or sexual orientation. Ukrinform collects data about the statistics of Site visits. The information may contain details about connections, traffic, the user’s browser, as well as the date, time, duration of Internet activity, and presence on the Site.

Question 9

PROCESSING OF PERSONAL DATA

Accepted Answer

The processing and storage of the provided personal data are carried out in data centers, where equipment ensuring the operation of the Site’s services is located. The provided personal data are processed and may be stored in a personal data database or a separate table of the Site’s database. The location of storage and processing of personal data is at: Ukraine, Kyiv, Bohdan Khmelnytsky Street, 8/16.

Question 10

Accepted Answer

Question 11

Terms

Accepted Answer

The online store “amazingaroma.com.ua” cares about securing the data of its customers. That is why we have compiled a valid Privacy Policy so that you do not worry about what happens to your personal data that you have provided to us for registration. By registering, you give the online store “amazingaroma.com.ua” consent to process all data entered for registration for the purpose of properly providing services specified in the Public Offer Agreement. Proper service provision involves transferring your information to the transport-courier service through which the delivery of goods to the warehouse in the buyer’s city is carried out. By registering, you also confirm that you have read the list of your rights as a data subject according to Article 8 of the Law of Ukraine “On the Protection of Personal Data”. This list is available at: http://zakon2.rada.gov.ua/laws/show/2297-17.

Question 12

COLLECTION OF PERSONAL INFORMATION

Accepted Answer

1. When registering on the website, we ask you to provide the necessary personal information to the extent necessary to provide services. We reserve the right to request additional personal information if necessary.
2. Cookies – when you visit our site, we send one or more cookies to your computer or other device. Cookies are used to improve the quality of services provided: to store user settings.
3. Visit information – when accessing the site, our servers automatically record certain information. These server logs may contain information such as web request, IP address, type and language of the browser, date and time of the request.

Question 13

PROVISION OF ACCESS TO INFORMATION

Accepted Answer

1. We provide access to your personal information to other persons only under such limited circumstances:
2. We have your permission. To transfer any confidential information, we need your consent.
3. We have sufficient grounds to believe that access, use, preservation, or disclosure of such information is necessary to.
4. Сomply with the legislation of Ukraine, including providing information at the request of physical and legal persons, institutions, organizations of any form of ownership or state bodies that have the right to receive such information according to the legislation of Ukraine.
5. investigate potential violations of the Public Offer that involves providing information about you in response to a properly formatted legal request with information about the violation.
6. detect and prevent fraudulent activities, as well as resolve security issues and technical malfunctions.

Question 14

PROTECTION OF INFORMATION

Accepted Answer

We take all necessary measures to protect data from unauthorized access, alteration, disclosure, or destruction. These measures include, in particular, internal review of data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to prevent unauthorized access.

Question 15

ACCESS TO PERSONAL INFORMATION AND ITS UPDATING

Accepted Answer

We do everything possible to provide you with access to your personal data and either correct them if they are incorrect, or delete at your request, provided that their retention does not comply with the law or is not dictated by legitimate business purposes. Before processing requests, we ask users to confirm their identity and the information they want to receive, correct, or delete.

Question 16

CHANGES TO THE CURRENT PRIVACY POLICY

Accepted Answer

The current privacy policy may change from time to time. Changes to the privacy policy will be published on this page.

Information